Refund, Cancellation Policy

Effective Date: 2 August 2026
Last Updated: 2 August 2026

Important Notice

ALL PRODUCTS, BOOKINGS AND TRAVEL SERVICES PURCHASED FROM SAA TRAVEL & TOURISM ARE STRICTLY NON-REFUNDABLE, NON-CANCELLABLE AND NON-CHANGEABLE.

ALL SALES ARE FINAL.

Once a customer submits payment, authorizes a transaction, receives a booking confirmation, or requests SAA Travel & Tourism to begin processing a service, the complete amount paid becomes non-refundable.

No refund, cancellation, credit, voucher, exchange, amendment, transfer or replacement will be provided under any circumstances.

By making a booking or payment, the customer confirms that they have read, understood and accepted this Policy.

1. Company Information

SAA Travel & Tourism
Crystal Building – Office 101
Near ADCB Metro Station
Al Karama, Dubai, United Arab Emirates

Email: booking@saatravelt.com
Telephone: +971 52 296 0034
Contact Page: https://saatravelt.com/contact/

2. Scope of This Policy

This Policy applies to every product, booking and service purchased from SAA Travel & Tourism through:

• Our website;
• Our merchant catalogue;
• Our product catalogue pages;
• Online booking forms;
• Online checkout pages;
• Payment links;
• Bank transfers;
• Credit or debit card payments;
• Cash payments;
• Email;
• Telephone;
• WhatsApp;
• Social-media platforms;
• Our physical office;
• An authorized employee or representative; and
• Any other sales, booking or payment channel used by SAA Travel & Tourism.

The Policy applies whether the service is provided directly by SAA Travel & Tourism or through an airline, hotel, tour operator, transport company, car-rental provider, visa-service provider, insurance company or another third-party supplier.

3. Services Covered

The strict non-refundable, non-cancellable and non-changeable conditions apply to all products and services, including:

• Airline tickets;
• Hotel and accommodation reservations;
• Holiday packages;
• Tour packages;
• Group travel arrangements;
• Umrah and religious travel packages;
• Tours, activities and excursions;
• Airport transfers;
• Transportation services;
• Car rentals;
• Travel insurance;
• Visa-assistance services;
• Documentation services;
• Attraction and event tickets;
• Baggage purchases;
• Seat-selection services;
• Meals and airline ancillary services;
• Consultation services;
• Booking and processing services;
• Merchant-catalogue products;
• Service fees;
• Administration fees;
• Payment-processing charges; and
• Any other product or service purchased from SAA Travel & Tourism.

4. All Sales Are Final

Every purchase becomes final immediately after:

• Payment is submitted;
• Payment is authorized;
• A payment link is completed;
• A booking request is confirmed;
• A reservation is created;
• A ticket is issued;
• A supplier is contacted;
• Processing begins; or
• SAA Travel & Tourism performs any part of the requested service.

The customer cannot withdraw, reverse or cancel the purchase after this point.

The complete amount paid will remain non-refundable even when the customer has not used the service.

5. No Refunds

SAA Travel & Tourism does not provide full or partial refunds for any reason.

No refund will be provided because of:

• A change of mind;
• A change in personal circumstances;
• A change in travel plans;
• Inability or unwillingness to travel;
• Medical circumstances;
• Family circumstances;
• Financial difficulties;
• Employment or leave issues;
• Pregnancy;
• Illness;
• Death or bereavement;
• Incorrect information supplied by the customer;
• Passport-related issues;
• Visa rejection;
• Visa delay;
• Visa non-issuance;
• Immigration refusal;
• Failure to meet entry requirements;
• Failure to obtain travel documents;
• Missed flights;
• Missed tours;
• Missed transfers;
• Late arrival;
• No-show;
• Early checkout;
• Voluntary non-use of a service;
• Unused tickets;
• Unused hotel nights;
• Unused package components;
• Failure to meet supplier requirements;
• Supplier penalties;
• Schedule changes;
• Operational changes;
• Weather conditions;
• Government restrictions;
• Force-majeure events; or
• Any other situation affecting the customer or the booking.

6. No Cancellations

Customers cannot cancel a product, booking or service after payment or confirmation.

A customer may contact SAA Travel & Tourism to inform us that they will not use a service. However, such notification will not:

• Cancel the financial obligation;
• Create a refund entitlement;
• Create a credit entitlement;
• Create a voucher entitlement;
• Reduce the amount charged;
• Reverse the transaction; or
• Require SAA Travel & Tourism to return any amount.

The full booking value will remain payable and non-refundable.

7. No Changes or Amendments

All bookings are strictly non-changeable.

Customers cannot change:

• Passenger names;
• Guest names;
• Passport details;
• Travel dates;
• Departure locations;
• Arrival locations;
• Flight routes;
• Airlines;
• Hotels;
• Room types;
• Package durations;
• Tour dates;
• Vehicle types;
• Pickup locations;
• Package inclusions;
• Traveller details; or
• Any other confirmed information.

Customers must verify all booking information before making payment.

Where the customer requires different dates, names, routes, services or booking details, a new booking must be purchased at the current available price.

The original booking will remain non-refundable.

8. Airline Tickets

All airline tickets purchased from SAA Travel & Tourism are:

• Non-refundable;
• Non-cancellable;
• Non-changeable;
• Non-transferable; and
• Non-exchangeable.

No refund will be provided for unused or partially used airline tickets.

No refund will be provided for:

• Missed flights;
• No-shows;
• Late airport arrival;
• Incorrect passenger information;
• Passport problems;
• Visa problems;
• Immigration refusal;
• Baggage issues;
• Seat-selection charges;
• Meal charges;
• Airline ancillary charges; or
• Unused flight sectors.

9. Hotels and Accommodation

All hotel and accommodation bookings are:

• Non-refundable;
• Non-cancellable;
• Non-changeable;
• Non-transferable; and
• Non-exchangeable.

No refund will be provided for:

• No-shows;
• Late arrivals;
• Early departures;
• Unused nights;
• Incorrect guest information;
• Failure to meet check-in requirements;
• Refusal by the hotel to accommodate the customer;
• Customer misconduct; or
• Voluntary non-use of the accommodation.

10. Tours, Activities, Transfers and Transportation

All tours, activities, excursions, transfers, transportation services and car rentals are strictly non-refundable and non-changeable.

No refund will be provided when the customer:

• Cancels;
• Arrives late;
• Fails to attend;
• Misses the pickup;
• Provides an incorrect pickup location;
• Does not provide the required documents;
• Does not meet driver or licence requirements;
• Does not meet age requirements;
• Is refused service because of misconduct; or
• Chooses not to use the service.

11. Holiday and Travel Packages

All holiday, tour, group, Umrah and travel packages are strictly non-refundable and non-changeable.

A package may contain several services, including flights, hotels, transportation, tours and visa assistance.

Cancellation, non-use or failure of the customer to use one part of the package will not create any refund, credit or adjustment for that component or any other component.

The complete package price will remain non-refundable.

12. Visa-Assistance Services

All visa-assistance, documentation, appointment, application and processing charges are strictly non-refundable.

Payment for visa assistance does not guarantee:

• Visa approval;
• Visa issuance;
• Processing within a particular time;
• Acceptance by an embassy or immigration authority; or
• Permission to enter a country.

No refund will be provided because of:

• Visa refusal;
• Visa delay;
• Visa non-issuance;
• Application withdrawal;
• Additional-document requests;
• Incorrect documentation;
• Incomplete documentation;
• Immigration decisions;
• Government-policy changes; or
• Failure to use an issued visa.

13. Service, Merchant and Processing Fees

All amounts charged by SAA Travel & Tourism are non-refundable, including:

• Service fees;
• Consultation charges;
• Booking fees;
• Handling fees;
• Administration charges;
• Documentation fees;
• Visa-service fees;
• Payment-gateway charges;
• Merchant-processing charges;
• Bank charges;
• Currency-conversion charges; and
• Any other fee related to the transaction.

14. Supplier Changes or Cancellations

Airlines, hotels, tour operators and other suppliers may change or cancel services.

Such changes may include:

• Flight-time changes;
• Flight-number changes;
• Route changes;
• Aircraft changes;
• Terminal changes;
• Hotel substitutions;
• Room-allocation changes;
• Pickup-time changes;
• Tour-itinerary changes; and
• Other operational changes.

Supplier changes or cancellations will not create a refund entitlement from SAA Travel & Tourism.

Any alternative, credit, voucher or arrangement offered by the supplier will remain subject to the supplier’s terms.

SAA Travel & Tourism does not guarantee that the supplier will provide a refund, credit, voucher or alternative service.

15. Force Majeure

All bookings remain non-refundable when travel is affected by circumstances outside the control of SAA Travel & Tourism, including:

• Severe weather;
• Natural disasters;
• War;
• Civil unrest;
• Terrorism;
• Government restrictions;
• Airport closures;
• Airspace closures;
• Strikes;
• Public-health emergencies;
• Epidemics;
• Pandemics;
• Supplier failures;
• Technical problems;
• Immigration restrictions;
• Border closures; and
• Other extraordinary or unavoidable events.

16. Incorrect Customer Information

Customers are responsible for checking all information before payment, including:

• Full names;
• Passport details;
• Nationality;
• Date of birth;
• Travel dates;
• Flight routes;
• Hotel details;
• Package inclusions;
• Baggage allowance;
• Visa requirements;
• Entry requirements;
• Prices;
• Currency; and
• Contact information.

SAA Travel & Tourism will not provide a refund or free amendment when information supplied or approved by the customer is incorrect.

17. No-Shows and Missed Services

All no-show and missed-service bookings are non-refundable.

A no-show or missed service may also result in cancellation of:

• Connecting flights;
• Return flights;
• Remaining hotel nights;
• Tours;
• Transfers; and
• Other package components.

No refund, credit, voucher or compensation will be provided for any unused part of the booking.

18. Payment Disputes and Chargebacks

Customers must not initiate a chargeback merely because:

• They changed their mind;
• They cancelled their travel;
• They did not use the service;
• They missed the service;
• Their visa was refused;
• Their travel plans changed; or
• The booking was non-refundable.

When a payment dispute or chargeback is raised, SAA Travel & Tourism may provide the bank, card issuer, payment gateway or payment processor with:

• Booking records;
• Payment records;
• Invoices;
• Customer communications;
• Supplier confirmations;
• Ticket records;
• Service-processing records;
• Website acceptance records; and
• Evidence that the customer accepted this Policy.

19. Customer Acceptance

By making payment, the customer confirms that:

• All booking details are correct;
• The customer understands the purchase is final;
• The customer accepts that the purchase is non-refundable;
• The customer accepts that the purchase is non-cancellable;
• The customer accepts that the purchase is non-changeable;
• The customer has reviewed the applicable service details; and
• The customer authorizes SAA Travel & Tourism to begin processing immediately.

20. Checkout Confirmation

The following confirmation should appear before the payment button:

“I have reviewed and approved all booking details. I understand and agree that every purchase made from SAA Travel & Tourism is final, non-refundable, non-cancellable and non-changeable.”

The customer must select the acceptance checkbox before payment is completed.

21. Policy Updates

SAA Travel & Tourism may update this Policy at any time.

The version accepted by the customer at the time of payment will apply to the purchase.

22. Contact Us

For questions about this Policy, contact:

SAA Travel & Tourism
Crystal Building – Office 101
Near ADCB Metro Station
Al Karama, Dubai, United Arab Emirates

Email: booking@saatravelt.com
Telephone: +971 52 296 0034
Contact Page: https://saatravelt.com/contact/